Bylaw Enforcement

To make a complaint, the following information is required:

1. The name, address, and phone number of the complainant;
2. Their relationship to the property or person(s) involved in the grievance;
3. Location of the property and/or description of the issue.

The above information is required for the Town Bylaw Office to begin to investigate the complaint. The Bylaw Office retains the right to decide whether or not a grievance requires investigation.

Complainant information is considered confidential and will not be released to the person whose property is under complaint. After a written complaint is submitted, the Bylaw Enforcement Officer may wish to call and confirm information, or ask further questions regarding the issue.

Complaints will be received during regular business hours at:

• Online using the webform below
• By phone (250-485-6200 ext 251) or fax (250-498-4466)
• In person at the Town Office (Monday to Friday, 9:00 to 4:00, 6150 Main Street).

The Town of Oliver Good Neighbor Bylaw 1357 is a bylaw that regulates or prohibits making or causing noises or sounds that disturb the quiet, rest, peace, enjoyment or convenience of individuals or the public.  The most common complaints received include barking dogs, loud music, and noise caused by heavy machinery and construction activity.

Depending on the nature of the complaint, a Town representative may be dispatched to the scene of difficulty, or a letter may be sent to the individual or company that is alleged to be causing the noise, advising them of the complaint and requesting compliance. In order to ensure proper investigation and positive outcome please complete the Noise Log as part of your complaint. 

The Town accepts debit cash or cheque in person.

On-line Credit Card payments are now accepted through Paymentus. Click Here

The Bylaw Adjudication system allows local governments to manage most bylaw violations, such as parking tickets, at the local level rather than through the Provincial Court system. Residents who receive a Bylaw Offence Notice will have the opportunity to dispute violations out of court via an independent adjudicator who will hear all disputes.

Those wishing to dispute Bylaw Notices must do so by completing the dispute/request for adjudication section on the back of the ticket and submitting it to the Town Office in person, by mail, fax or email within 14 days of issuance.

Disputes will follow a three step process:

1. The individual disputing their Bylaw Notice (disputant) will speak with the Screening Officer. This officer will review the Bylaw Notice and uphold, revoke or adjust if appropriate.
2. If the Screening Officer upholds the Bylaw Notice, the disputant can choose to pay it, or have it forwarded to an adjudicator. If the disputant chooses the adjudication process, they will be notified when they may present their case, whether they choose to do so in writing, by phone, or in person.
3. A date, time and location for adjudication will be provided to the disputant. Independent adjudicators will determine whether a bylaw infraction did or did not occur. If the adjudicator upholds the infraction, the full penalty will be applied as well as an adjudication fee of $25. If the adjudicator determines that no bylaw violation has occurred, no fine or adjudication fee will be applied. Read more about the screening process.

Please call the Town of Oliver at 250-485-6200  prior to requesting adjudication.